Refund & Cancellation Policy

Canceling a subscription

You may cancel an eligible subscription at any time from Account → Manage billing. Unless checkout or the Stripe portal states otherwise, cancellation is scheduled for the end of the current billing period. You keep access through that date and will not be charged for a later renewal.

If you cannot access the billing portal, email hello@thetoolshed.work from the address on your account. Include the Tool Shed product name, but never send a password or full card number.

Introductory offers and renewals

Before you purchase, Stripe Checkout displays any introductory charge or trial, when recurring billing begins, the renewal price, and the billing interval. Starting a qualifying offer authorizes the disclosed automatic renewal unless you cancel before the renewal date.

Refunds

Except where required by law or expressly stated at purchase, subscription fees and credit packs are non-refundable after purchase, and cancellation does not create a prorated refund for unused time or credits.

Contact support within 14 days if you believe there was a duplicate charge, an unauthorized transaction, or a verified service failure. After review, the available remedy may be a corrected charge, restored credits, a replacement service, or a refund. This does not limit rights that cannot legally be waived.

Failed generations and credits

A generation request may fail before a usable result is produced. The service is designed to reconcile or restore reserved credits when a verified failure occurs. If your balance does not correct, contact support with the project name and approximate time. Credits are not cash, cannot be transferred, and cannot be redeemed for money.

Chargebacks

Please contact support first so we can investigate. A chargeback or payment reversal may cause the related subscription, credits, or account access to be suspended while the dispute is reviewed.

Account deletion

Deleting an account does not automatically create a refund or erase transaction records we must keep for tax, fraud, accounting, or dispute purposes. Active subscriptions must be resolved before self-service account deletion is available.