THE TOOL SHED · SUPPORT

How can we help?

Use the account tools for the fastest resolution, or email us from the address connected to your account.

Account & billing

View subscription status, update a payment method, download invoices, cancel, export data, or delete an eligible account.

Include the project name, approximate time, and what you expected. Do not send passwords, API keys, or full card details.

Request access, correction, export, or deletion, or review the policies that apply to Tool Shed SaaS tools.

MONITORED SUPPORT EMAILhello@thetoolshed.work

How do I cancel?

Sign in, open Account, choose Manage billing, and cancel in the Stripe portal. The portal shows the date your access ends before you confirm.

Where are my credits?

Your current balance and recent credit activity appear on the Account page and inside Video Studio.

What if a payment fails?

Open Manage billing to update the payment method. Stripe may retry the payment, and we will send a service email when a payment needs attention.

Can support see my password or card number?

No. Never email either one. Stripe handles full card details, and passwords are managed through Supabase authentication.